Europe, Supply Chain & Logistics, United Kingdom

‘I aspire to be the representation that I want to see in places of influence.’

What position did you start in and what is your position now? Please describe your current responsibilities.

I’ve been a European Distribution Controller since I joined JLR six months ago. I lead my team to move our EU manufactured vehicles to our customers in Europe and UK, and our UK manufactured vehicles to our customers in Europe. We play a major role in realising the company’s profits by owning and optimising the handover of the modern luxury vehicles which we proudly create.

Are you involved in any other projects / networks? If so, please describe what they are and what your contributions are.

Since I joined JLR, I’ve seen to the setup of a fit-to-purpose faith room in my department, set up a workshop and a training session to bridge knowledge and skills gaps, helped organise a charity bake sale, and I’m still on the arduous quest to get food delivery to my offsite location in Solihull.

I am also a proud part of the Black History Month Planning Committee that organised the just ended Black History Month 2023 celebrations which included the immersive and impactful Launch and Closing Events, the walk and talk for equity, Tree of Life Reveal, and a series of lunch and learns.

My desire to advocate for equity, diversity and inclusion has led me to actively be involved in the Workforce Experience Group, the African Caribbean Heritage Network, as well as the REACH Network; on whose Committee I serve as the Internal Partnerships Manager.

What do you like about working here?

At JLR, I love the people culture driven from top down, our continual efforts towards a more sustainable future, our focus on creating a supportive environment in which we can thrive, and the opportunities we have to make an impact in any interest area within the business.

What are your career aspirations? Do you feel that you get the necessary support from your management / department to help achieve your learning & development goals?

I aspire to be the representation that I want to see in places of influence. That could mean, God willing, seeing my face in the line up of the JLR Board of Directors someday.

Although I have extensively built my experience and expertise in supply chain globally, I am learning and developing my skills to become an SME in sustainability. I plan to earn a Master of Studies in Sustainability Leadership from the University of Cambridge in a few years, and hopefully, I’ll secure some financial support from the business to achieve this.

I’m a child of Africa; the continent rich in all the mineral resources required to power our sustainable electrified future. Being fully aware of the toll this global mineral demand continues to take on my communities, my interest in the social impact area of sustainability is only natural. With JLR’s sustainability goals and strategy catering to this (Engage for Good and Responsible Business), I intend to be a part of this journey for the long run.

Fortunately for me, my manager has been very supportive of my aspirations. He has created room for me to not just do the job I’m paid for (which I love), but also make an impact in the company’s DEI and sustainability goals. He provides actionable constructive feedback and also advocates for my career growth and development within JLR. This gives me the confidence to be my authentic self and live the exceptional with soul.

Describe your team / department, and what makes it stand out from our competition?

Everyone who knows Finished Vehicle Distribution says it’s the best department to be introduced to JLR, and I concur. It is a relatively small team in Industrial Operations, but we make quite an impact in the company. We are made up of the EU Distribution (my team), Rest of the World, UK Distribution, Transport Quality and Programmes. We work collaboratively to move vehicles to our customers in time, cost efficiently, and at the quality they expect of our modern luxury vehicles. In FVD, we pursue this quality of service for each and every one of our customers and I don’t think our competition puts as much personal and meticulous care in the final leg of the supply chain as we do.

Tell us an interesting fact about yourself.

Best travel story: In my first encounter of racism was a more prominent encounter of advocacy. It was in the world’s tallest building. At an experience I’d paid for just like everyone else, I was being unfairly treated (quite blatantly for being black). Twice, the guide had gone around the room, providing everyone except me the audio devices needed for the tour. A gentleman saw this interaction and decided not to stand for such nonsense. He confronted her there and then and went on to show solidarity by giving me his. This triggered her to give him another- confirming what we already knew. Although I sincerely appreciated it, I went on the rest of my life thinking that such allyship and advocacy was normal. Spoiler alert: It is not! So now, it’s my mission to get as many on board as possible to normalise true allyship and advocacy in all areas and also help others receive the protection, support and empathy that I was blessed to receive on that trip.

What hints and tips can you share with the potential candidates who are going through the application / interview process?

Connect with employees to get knowledge of team expansions in interest areas. Beyond the fair salary JLR is happy to provide, there are several perks of being an employee which makes it supportive for working parents, people with families outside the UK, etc. Don’t give up the dream to be in JLR because there’s room and career development for talents like you, if you share our values of customer love, unity, integrity, growth and impact.

Analtyics, Analytics, Culture and Values, Diversity & Inclusion, Featured, Graduate, Hints and Tips, Home Page, Marketing, Sales & Service, People, Supply Chain & Logistics, United Kingdom

A positive, productive environment where everyone can thrive

Emma joined Jaguar Land Rover (JLR) as an undergraduate in 2016. After finishing her Business Management degree, she returned to the Graduate scheme where she worked in Aftersales Supply Chain in Global Customer Care.

She found her passion in working to improve Retailer experience in the Retailer Performance team for a couple of years. Exposure to the Retailer network ignited her interest in getting closer to JLR’s clients, she then jumped on the opportunity to join the Retailer Performance Intelligence team within Revenue & Loyalty in 2021 where she works today.

We asked her to share her experiences here at JLR as a Retailer Performance Intelligence Senior Consultant.

Q: Please describe your current responsibilities. 

My main responsibility is to provide data-driven insights to JLR’s global customer service teams and Retailer networks to drive improved revenues and customer satisfaction which is critical to delivering JLR’s Modern Luxury vision.

Q: Are you involved in any other projects / networks? If so, please describe what they are and what your contributions are. 

Up until recently, I was an active member of the Commercial Change Agent group where I supported several function-wide initiatives such as the Christmas Bake Off and the departmental shared common objective. Due to my current work responsibilities, I have had to take a step back from the Change Agent group however I am still actively championing the Commercial Wellbeing group. I take inspiration from our Commercial Wellbeing Lead, Kristina Brain, who volunteers above and beyond her day job, to drive real change in the way we collaborate and look out for one another.

Q: What do you like about working here?

I like working at JLR because of the volume of opportunities available to try new things and meet new people. For me, the extra things that happen outside of the day job, such as Coffee Roulette, learning a new skill through Employee Learning Scheme (ELS), and flexible working arrangements that enable us to work offsite at exciting locations such as Classics keep me motivated.

Q: What are your career aspirations? Do you feel that you get the necessary support from your management / department to help achieve your learning & development goal? 

I aspire to make a positive impact on the people, projects, and processes around me. Whether that be by checking in with a colleague who doesn’t seem themselves that day or supporting a project to bring in £1.8 million revenue to JLR. One person stands out to me when I think about my personal and professional development within JLR and that is my mentor – Jessica Tubb. I admire Jess for being an influential female leader within her department and thank her for expanding my perception, encouraging me to break barriers, and elevating my confidence.

Q: Describe your team / department, and what makes it stand out from our competition? 

I would describe my team as ‘forward-thinking’, driven by the belief that feedback and collaboration are the keys to success. The team is composed of motivated individuals with diverse backgrounds and experiences giving us a unique perspective on the challenges we face, and how we bring out the best in each other. Whether it’s sharing insights, bouncing ideas off each other, or simply offering support, our team is always working to create a positive, productive environment where everyone can thrive.

Q: Tell us 3 interesting facts about yourself.

Outside of work, I like to keep active and play for JLR’s Netball team (shameless recruitment plug – if anyone is interested in joining please get in contact). I need to keep active to counteract my other interest – food. I’m a known foodie and will jump on any opportunity to travel to a new country or go to a new restaurant to try local cuisines. Without a doubt, Japan is the best country I have visited and wined and dined in.

Q: What hints and tips can you share with the potential candidates who are going through the application / interview process? 

Be yourself and have confidence in what you bring to the table. Jaguar Land Rover is going through an exciting period of change so its an excellent time to join the company and make a positive impact.

Search for your opportunity here.

Apprentice, Business Area, Early Careers, Home Page, People, Supply Chain & Logistics

For me, Supply Chain & Logistics is the backbone of the organisation

We work with business functions across the whole company – and what we do touches every part of our vehicles – from start to end. We have teams that buy the parts, teams that move the parts, teams that get the parts to the production line, teams looking at quality and teams that move the cars on to their final destination. From the freight department to order management – there is a broad range of areas to work in – and they are all hugely different.

For me Supply Chain & Logistics is the backbone of the organisation and I’m immensely proud to be a part of it. I am an engineer by trade, so working within Supply Chain was an unexpected but brilliant move for me. Since I started with Jaguar Land Rover, I’ve worked in so many different teams – from technology and analytics to operations. No two days are ever the same – and there is so much room for development and growth. I’ve certainly been challenged along the way – but have learned some drastically different skills sets, from operational understanding, to visualising data. It’s an amazing department to be a part of.’ For more information about this and all our other Apprenticeship Programmes visit


Early Careers, People, Supply Chain & Logistics, Undergraduate

Supply Chain & Logistics Undergraduate – Emma Troughton

How have you seen your role develop since you first started?

In the first couple of weeks at Jaguar Land Rover, I took the opportunity to shadow my team members and learned the role of each individual person. I made myself familiar with my building and its facilities, and regularly sat in on meetings with my manager so that I could get a glimpse of his general day-to-day work. I began with a relatively small job role, helping to manage the team’s generic inbox and assisting to run weekly reports. My role has developed since then as I now organise and lead my own meetings. I run several projects that have required me to build my own processes and reports, and I often pick up ad-hoc tasks assigned to my team because I have the confidence to tackle anything that comes my way.

How would you describe a typical working day?

I start at 7:30am most days, but my manager is flexible if I have to start/leave earlier or later, which is great. My day consists of a number of basic tasks such as reporting, managing generic inboxes and solving ad-hoc problems. I regularly interact with my team members and work alongside people from other departments and even third-party organisations. The office culture is very calm and everyone is approachable and willing to help you with tasks, whether that means taking time out of their day to sit down and work through something with you, or by pointing you in the right direction of someone who has a better knowledge of the topic.

What was a project you were proud to be part of?

In my first month on placement I was assigned a new project which involved managing large customer orders for one of Jaguar Land Rover’s wholesalers and analysing the stock so that the large orders didn’t impact our availability. This was something that I ran by myself so I felt a real sense of responsibility and ownership of the project. I built a good relationship with my main points of contact at the wholesalers and worked with them to successfully deliver parts in a structured manner. I became a trusted point of contact for them, and from their feedback, I feel that I really helped them in improving their ordering process as well.

How would you describe the undergraduate community at Jaguar Land Rover?

I feel strongly involved in the undergraduate community. From week one, all of the undergraduates in my function were brought together for an introductory presentation and encouraged to get to know each other. After that, we organised our own undergraduate networking session. We took the opportunity to go on plant tours, spend time in other departments and build genuine friendships outside of work.

What’s the best thing about being part of the Undergraduate Programme?

I think the Undergraduate Programme is an excellent opportunity to gain a true insight into ‘real-world’ working and it is a great chance to network and build useful points of contact that can help you in your future. As an undergraduate, people expect you to grab opportunities with both hands which is great because people in the organisation always ask you to help them on a project, or go with them to an off-site meeting/experience day because they want you to have as much exposure to the company as possible. Before I began my role, I thought I wouldn’t be given much responsibility because of my lack of experience, but I was gladly surprised that was not the case, and I feel trusted and valued in my job.

How would you describe your placement to a friend?

It’s exciting, very challenging, a great opportunity, but most of all fun!