Emma joined Jaguar Land Rover (JLR) as an undergraduate in 2016. After finishing her Business Management degree, she returned to the Graduate scheme where she worked in Aftersales Supply Chain in Global Customer Care.
She found her passion in working to improve Retailer experience in the Retailer Performance team for a couple of years. Exposure to the Retailer network ignited her interest in getting closer to JLR’s clients, she then jumped on the opportunity to join the Retailer Performance Intelligence team within Revenue & Loyalty in 2021 where she works today.
We asked her to share her experiences here at JLR as a Retailer Performance Intelligence Senior Consultant.
Q: Please describe your current responsibilities.
My main responsibility is to provide data-driven insights to JLR’s global customer service teams and Retailer networks to drive improved revenues and customer satisfaction which is critical to delivering JLR’s Modern Luxury vision.
Q: Are you involved in any other projects / networks? If so, please describe what they are and what your contributions are.
Up until recently, I was an active member of the Commercial Change Agent group where I supported several function-wide initiatives such as the Christmas Bake Off and the departmental shared common objective. Due to my current work responsibilities, I have had to take a step back from the Change Agent group however I am still actively championing the Commercial Wellbeing group. I take inspiration from our Commercial Wellbeing Lead, Kristina Brain, who volunteers above and beyond her day job, to drive real change in the way we collaborate and look out for one another.
Q: What do you like about working here?
I like working at JLR because of the volume of opportunities available to try new things and meet new people. For me, the extra things that happen outside of the day job, such as Coffee Roulette, learning a new skill through Employee Learning Scheme (ELS), and flexible working arrangements that enable us to work offsite at exciting locations such as Classics keep me motivated.
Q: What are your career aspirations? Do you feel that you get the necessary support from your management / department to help achieve your learning & development goal?
I aspire to make a positive impact on the people, projects, and processes around me. Whether that be by checking in with a colleague who doesn’t seem themselves that day or supporting a project to bring in £1.8 million revenue to JLR. One person stands out to me when I think about my personal and professional development within JLR and that is my mentor – Jessica Tubb. I admire Jess for being an influential female leader within her department and thank her for expanding my perception, encouraging me to break barriers, and elevating my confidence.
Q: Describe your team / department, and what makes it stand out from our competition?
I would describe my team as ‘forward-thinking’, driven by the belief that feedback and collaboration are the keys to success. The team is composed of motivated individuals with diverse backgrounds and experiences giving us a unique perspective on the challenges we face, and how we bring out the best in each other. Whether it’s sharing insights, bouncing ideas off each other, or simply offering support, our team is always working to create a positive, productive environment where everyone can thrive.
Q: Tell us 3 interesting facts about yourself.
Outside of work, I like to keep active and play for JLR’s Netball team (shameless recruitment plug – if anyone is interested in joining please get in contact). I need to keep active to counteract my other interest – food. I’m a known foodie and will jump on any opportunity to travel to a new country or go to a new restaurant to try local cuisines. Without a doubt, Japan is the best country I have visited and wined and dined in.
Q: What hints and tips can you share with the potential candidates who are going through the application / interview process?
Be yourself and have confidence in what you bring to the table. Jaguar Land Rover is going through an exciting period of change so its an excellent time to join the company and make a positive impact.
Search for your opportunity here.